Frequently Asked Questions

At the moment we only ship internationally from our Etsy store at ThePuzzleChest - Etsy

We do not accept cancellations after six hours of ordering. Once an order is in production, it cannot be canceled.

We do not offer direct exchanges, but we are happy to assist you with refund options and placing a new order if needed.

Our jigsaw puzzles are proudly printed in the USA, which means we prioritize quality craftsmanship, ethical labor practices, and local production. While this can make our puzzles a bit more expensive than mass-produced alternatives, it also ensures vibrant printing, precise cutting, and durability you can feel. You're not just buying a puzzle—you're investing in a premium experience and supporting American workers.

Any puzzle image from our collection can also be ordered as a matte poster or framed wall art. If you’d like to turn your favorite design into a stunning display piece, just let us know via email, and we’ll be happy to help!

🖼 Landscape & Nature – Stunning scenery, mountains, forests, beaches, and more.

🌸 Floral – Beautiful flowers, gardens, and botanical designs.

🏙 Cityscapes & Architecture – Iconic skylines, famous landmarks, and historical buildings.

🖤 Gothic & Dark Fantasy – Haunting castles, eerie artwork, and mystical creatures.

🕰 Steampunk – Intricate gears, vintage aesthetics, and futuristic Victorian-inspired scenes.

🎨 Art & Illustration – Classic paintings, modern digital art, and surreal designs.

🐾 Animals & Wildlife – Adorable pets, exotic animals, and majestic wildlife.

📖 Fantasy & Mythology – Dragons, fairies, magical worlds, and legendary
creatures.

🍔 Food & Drink – Mouthwatering desserts, colorful fruits, and cozy café scenes.

Solving a puzzle takes patience, strategy, and a bit of fun! Here’s a simple step-by-step approach:

1️⃣ Find the Edges – Start by sorting and assembling the border pieces to create the puzzle’s frame.

2️⃣ Sort by Color & Pattern – Group pieces with similar colors or patterns to make it easier to spot connections.

3️⃣ Work in Sections – Focus on small, distinct areas of the image rather than the whole puzzle at once.

4️⃣ Look for Unique Shapes – Pay attention to the shape of each piece, as some have distinct connectors.

5️⃣ Stay Patient & Have Fun – Take breaks if needed, and enjoy the process—solving puzzles is about the journey as much as the result!

The time it takes to complete a jigsaw puzzle depends on factors like piece count, image complexity, and your experience level. Here’s an estimate for
each:

🧩 110 pieces – 30 minutes to 1 hour (Great for beginners or quick fun!)

🧩 252 pieces – 1 to 3 hours (A bit more challenging, but manageable in a single sitting.)

🧩 520 pieces – 3 to 6 hours (Requires more focus; best done over multiple sessions.)

🧩 1014 pieces – 8 to 20+ hours (A serious puzzle challenge—can take days, depending on difficulty!)